winstar ABOUT FAQ
Deposit
Why is my deposit not reflecting? Check bank confirmation or network issues. Contact [email protected]—resolved in 5 minutes with transaction ID.
Download App
Can I use bonus codes on the app? Highlight code redemption process for app users.
Is the app download free? Yes, completely free. No hidden fees—get ₹21 welcome bonus upon installation.
Is the app available for both Android and iOS? Clarify device compatibility to avoid confusion.
How do I update the app after download? Enable auto-updates in settings or check the site. Updates unlock new bonuses—do it today!
How do I claim the welcome bonus after downloading the app? Link app download to bonus activation steps.
What bonuses come with app download? Claim ₹21 welcome bonus + 37% up to ₹5,777 on first deposit. Exclusive app perks!
Each Bonus
How do I get referral bonuses? Share your link, friend deposits ₹500+, you get ₹50. Unlimited invites!
What if bonus doesn't credit? Refresh app or contact live chat. Usually fixed in 5 minutes—24/7 support!
How do I claim the welcome bonus? Register after download, deposit ₹500+, and bonus credits automatically. Wagering applies.
What is the first deposit bonus? Get 37% extra up to ₹5,777 on your first deposit. Activate in "Bonuses" section.
What is the cashback bonus percentage? Up to 5% on weekly deposits. Auto-credited every Monday—boost your balance!
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
What if I exceed bonus wagering? Extra bets count towards next bonuses. Track in app—maximize your wins!
Are bonuses taxable in India? Winnings may be taxable per Indian laws. Consult a tax advisor—platform doesn't withhold.
Are there VIP exclusive bonuses? Yes, VIP levels unlock up to 50% extra + ₹1,000 monthly. Deposit more to qualify.
Games
What is a payline in Slots? Winning lines across reels—more paylines mean more chances to win big!
Can I play multi-table Rummy? Yes, join up to 3 tables—multi-task for bigger earnings.
Login & Register
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
How do I register for VIP access? Signup with ₹1,000 deposit—VIP bonuses unlock automatically.
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
Service & More
Can support help with understanding odds formats? Yes, agents explain decimal, fractional, or American odds and assist in changing formats in settings.
How do I request account deletion through support? Email support with your account details and reason. Deletion is processed within 72 hours after verification.
How do I report a technical issue with the mobile app? Use the in-app "Help" section or email support with details like device model and error screenshot for faster resolution.
What should I do if the website is inaccessible? Contact support for mirror site links or use a VPN. They’ll provide alternate access methods for Indian users.
Does customer support help with understanding promotions? Yes, agents explain bonus terms, wagering requirements, and eligibility in detail to ensure clarity.
What should I do if I forget my password? Click “Forgot Password” on the login page, enter your email, and follow the reset link.
Can customer support assist with payment issues? Yes, they troubleshoot failed deposits or withdrawals. Provide transaction ID and bank/UPI details for quick fixes.
Withdraw
How do I withdraw my winnings? Go to "Withdrawal," select method (UPI/IMPS), enter amount, and confirm with OTP. Minimum ₹100.
What is the minimum amount I can withdraw? The minimum withdrawal is ₹1,000, processed via UPI or bank transfer.
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